Introduction
Aura Peptides UAE ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information gathered through our website (peptide-aura.store), WhatsApp communications, and related services. By using our services, you consent to the practices described in this policy.
This policy is designed to comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable data protection regulations in the United Arab Emirates.
Information We Collect
Information You Provide Directly
- Contact information: Name, phone number, email address, WhatsApp number
- Delivery information: Shipping address, emirate, landmark details
- Order information: Products ordered, quantities, payment method preference (COD)
- Communication records: WhatsApp messages, email correspondence related to orders or inquiries
- Research affiliation: Institution or organization name (when voluntarily provided)
Information Collected Automatically
- Device information: Browser type, operating system, screen resolution
- Usage data: Pages visited, time spent on pages, click patterns, referring URLs
- IP address: Used for security purposes and approximate geolocation (country/emirate level)
- Cookies and similar technologies: Session cookies for site functionality, analytics cookies for understanding usage patterns
Information We Do Not Collect
- Credit card or bank account numbers (COD orders do not require financial data submission through our website)
- Government-issued ID numbers
- Health or medical information
- Biometric data
How We Use Your Information
- Order fulfillment: Processing, shipping, and delivering your orders
- Communication: Responding to inquiries, providing order updates, delivery coordination via WhatsApp
- Customer support: Handling returns, refunds, and quality concerns
- Service improvement: Understanding usage patterns to improve our website, product catalog, and customer experience
- Legal compliance: Meeting UAE regulatory and legal obligations
- Security: Detecting and preventing fraud, unauthorized access, and abuse
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Delivery partners: Shipping companies receive your name, address, and phone number solely for delivery purposes
- Legal requirements: When required by UAE law, court order, or government authority
- Business protection: To protect our rights, property, or safety, or that of our customers or the public
- Service providers: Third-party tools used for website hosting, analytics, or communication (bound by confidentiality agreements)
Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Encryption: Our website uses SSL/TLS encryption for all data transmission
- Access controls: Personal data access is restricted to authorized personnel only
- Data minimization: We collect only the information necessary to fulfill orders and provide customer support
- Retention limits: Order records are retained for a maximum of 24 months from the date of the last transaction, unless longer retention is required by UAE law
- Secure communication: WhatsApp communications benefit from end-to-end encryption provided by the WhatsApp platform
Cookies
Our website uses cookies to provide essential functionality and understand how visitors use our site:
- Essential cookies: Required for basic site functionality (session management, security). These cannot be disabled.
- Analytics cookies: Help us understand visitor behavior (pages viewed, time on site). These are anonymized and do not identify individual users.
- No advertising cookies: We do not use cookies for targeted advertising or tracking across other websites.
You can control cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.
Your Rights
Under UAE data protection law, you have the following rights regarding your personal information:
- Right of access: Request a copy of the personal information we hold about you
- Right to rectification: Request correction of inaccurate or incomplete information
- Right to erasure: Request deletion of your personal information (subject to legal retention requirements)
- Right to restriction: Request that we limit the processing of your information
- Right to data portability: Request your data in a structured, commonly used format
- Right to withdraw consent: Withdraw your consent to data processing at any time
To exercise any of these rights, contact us via WhatsApp at +971 56 562 8081 or email info@aurapeptides.ae. We will respond to valid requests within 30 days.
Third-Party Links
Our website may contain links to third-party websites (e.g., WhatsApp, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our products and services are intended for adult researchers (18 years and older). We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from a minor, we will take steps to delete that information promptly.
International Data Transfers
Your personal information is primarily stored and processed within the United Arab Emirates. In the event that data is transferred to service providers outside the UAE, we ensure appropriate safeguards are in place to protect your information in accordance with UAE data protection law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us:
- WhatsApp: +971 56 562 8081
- Email: info@aurapeptides.ae
- Business hours: Sunday-Thursday, 9:00 AM - 6:00 PM GST