Contact Aura Peptides

Get in Touch

The fastest way to reach us is via WhatsApp. Our team responds to most inquiries within 1-2 hours during business hours. Whether you need help placing an order, have questions about a specific peptide, or need technical guidance on reconstitution and storage, we are ready to assist.

Business Hours

Our customer support team is available during the following hours (Gulf Standard Time, UTC+4):

WhatsApp messages sent outside business hours will be responded to on the next business day. Urgent order issues are prioritized.

How to Place an Order

Placing an order with Aura Peptides is simple:

1. Browse our catalog: View all products on our products page
2. Message us on WhatsApp: Send us the product names, quantities, and your delivery address
3. Confirm your order: We will confirm availability, total price, and estimated delivery time
4. Receive your delivery: 5-7 working days, cold-chain packaged, to your door across any Emirate
5. Pay on delivery: Cash on Delivery (COD) — no advance payment required

What We Can Help With

• Order placement and tracking: Place new orders, check delivery status, modify existing orders
• Product information: Detailed compound information, mechanism of action, available dosages
• Certificate of Analysis: Batch-specific HPLC and MS data for any product
• Reconstitution guidance: Step-by-step guidance on proper peptide reconstitution with bacteriostatic water
• Storage advice: UAE-specific storage recommendations for desert climate conditions
• Bulk/wholesale inquiries: Discounted pricing for bulk research orders
• Returns and refunds: Quality concerns, damaged products, incorrect shipments

Delivery Coverage

We deliver to all seven Emirates with standard 5-7 working day delivery:

• Dubai
• Abu Dhabi
• Sharjah
• Ajman
• Ras Al Khaimah
• Fujairah
• Umm Al Quwain